Who we are
propraahi.com ("PropRaahi", "we", "us") is operated by [operator's legal name], [postal address]. We decide how and why your personal data is processed on this website.
Questions or requests about your data: our Grievance Officer, [Grievance Officer's name], at [grievance email]. See grievance redressal.
What we collect
| When | What we collect | Why |
|---|---|---|
| You visit any page | IP address, browser and device type, pages requested, date and time, referring page (in server logs) | To deliver the site, keep it secure and investigate abuse or errors |
| You create a community account | Username, email address, password (stored only in hashed form), and optionally a profile picture and bio | To create and secure your account and send account emails such as sign-up confirmation and password resets |
| You post in the community | Your posts, replies, likes, flags and the time of each | To publish your contributions and moderate the community |
| You comment on the blog | Name, email address, optional website, comment text, IP address and browser details | To publish and moderate comments and prevent spam. Your email address is not published |
| You email us | Your email address and whatever you include in your message | To respond to you and keep a record of the request |
We don't knowingly collect sensitive information such as identity numbers, financial account details or health information, and we ask you not to post such details. Please don't upload documents that show them.
How we use it
- To run, maintain and secure the website, the blog and the community.
- To create and manage your account and send service emails. We don't send marketing emails.
- To moderate content and enforce our community guidelines and terms.
- To respond to your messages, requests and complaints.
- To comply with the law, for example to respond to valid legal requests from authorities.
We process your data on the basis of your consent (for example when you create an account or post a comment) and for legitimate uses permitted by law, such as security and legal compliance.
What we don't do
- We don't sell or rent your personal data.
- We don't use advertising networks or third-party analytics trackers.
- We don't share your contact details with builders, agents or lenders.
Who we share it with
We share personal data only with service providers who help us run the site, and only as needed:
- Cloud hosting: our servers are hosted with Amazon Web Services. Website data, including server logs, account data and posts, is stored there.
- Google Fonts: our homepage and blog load typefaces from Google's font servers, so your browser sends your IP address to Google when it downloads them. See Google's privacy policy.
- Email delivery: when we send account emails, we may use an email delivery provider, which receives your email address and the message.
- Authorities: where required by law or to protect the rights, property or safety of our users or the public.
Anything you post publicly in the community or as a comment, along with your username or display name, is visible to everyone and may be indexed by search engines.
Cookies
We use only the cookies needed to make the site work, such as keeping you signed in. We don't use advertising or tracking cookies. See the cookie policy.
How long we keep it
- Server logs: kept only for a limited period for security and troubleshooting, then deleted.
- Account data: while your account is active. When you ask us to delete your account, we delete or anonymise your personal data unless we need to keep it to comply with the law.
- Posts and comments: while they remain published. When your account is deleted, your posts may be removed or kept anonymised so discussion threads still make sense.
- Emails and requests: as long as needed to handle the request and keep a record of it.
How we protect it
We use HTTPS encryption for all pages, store passwords only in hashed form, restrict administrative access, keep software updated and monitor for abuse. No system is perfectly secure, so please use a unique password for your PropRaahi account. To report a security issue, see contact us.
Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you can:
- Access a summary of the personal data we hold about you and how we use it.
- Correct or update inaccurate or incomplete data. You can edit most profile details yourself in your account settings.
- Erase your data, including deleting your account.
- Withdraw consent at any time. This won't affect processing that already happened.
- Nominate another person to exercise your rights if you die or become incapacitated.
- Raise a grievance with us, and, if you're not satisfied with our response, with the Data Protection Board of India.
To make a request, email the Grievance Officer at [grievance email] from the email address on your account, if you have one. We may need to confirm your identity before acting on a request.
Children
PropRaahi is meant for adults researching property. We don't knowingly collect personal data from anyone under 18. If you believe a child has created an account, please contact us and we'll delete it.
Changes to this policy
We'll update this page when our practices change and change the "Last updated" date. If a change materially affects how we use your data, we'll give notice on the site.