Grievance Officer
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023:
- Name: [Grievance Officer's name]
- Email: [grievance email]
- Address: [operator's legal name], [postal address]
What you can raise
- Content on PropRaahi that you believe is unlawful, defamatory, infringes your intellectual property, invades your privacy, or impersonates someone.
- Requests about your personal data: access, correction, erasure, withdrawal of consent, or nomination. See the privacy policy.
- Complaints about a moderation decision affecting your account or posts.
For everyday questions, the contact page and Help & FAQ are faster.
How to make a complaint
Please email the Grievance Officer with:
- Your name and contact details.
- The exact link(s) to the content or account concerned.
- What the problem is and why. If you're claiming a legal right, such as ownership of copyright, explain the basis.
- Any supporting documents.
- A statement that the information in your complaint is true to the best of your knowledge.
What happens next
We'll acknowledge your complaint within 24 hours and aim to resolve it within 15 days, in line with applicable rules. Some urgent categories of complaint, such as non-consensual intimate content, are acted on faster as the law requires. We may ask for more information, and we may need to tell the person who posted the content about the complaint. We'll let you know the outcome and our reasons.
If you're not satisfied with our response on a personal-data matter, you may approach the Data Protection Board of India.